I'm Sprung - Custom
S H I P P I N G & D E L I V E R Y
All prints are made to order.
Framed orders will be shipped within 14 days days from the day your payment has been received, unless otherwise notified. Unframed print orders will be shipped within 7-10 days from the day your payment has been received, unless otherwise notified.
All images are carefully wrapped prior to shipping. Orders will be delivered by regular mail. However, for extra security, you can purchase a shipping upgrade.
Your order will then receive a tracking number, which will allow you to trace your parcel.
Do you offer other sizes that aren’t in your shop?
We are always happy to discuss custom sizes with you - options may differ per image. Please contact us for a quote and note that larger items may be subject to a shipping fee.
Do the print images accurately display what the print will look like in person?
Due to differences in monitor calibrations, colors may appear slightly different on your screen than on your print.
Do you offer framing?
Yes! We offer framing on all prints. The standard frame option includes a 2 inch white matting but we are happy to discuss a custom framing order if need be. Our standard frame options are, white, black and natural wood. Each print/frame is made to order, in California.
How long will it take to receive my order?
Please allow up to 7 days for your print only order to be shipped and between 10-14 days for your order with frame. US and UK orders are shipped and arrive within 3-5 business days. Tracking details are sent to you via email.
How are the prints packaged?
All images are carefully wrapped prior to shipping.
Print only items are shipped rolled in mailing tubes and framed orders are packaged in a box.
Will I be charged sales tax?
Yes, if you are a California resident, 9% sales tax will be added to your order
Do you accept returns?
We are not able to accept returns or exchanges. Please contact us within 24 hours if an order arrives damaged. If your print is returned due to an incorrect shipping address, additional shipping fees will apply.
What if my print is damaged on arrival?
We always do our best to ensure that your order arrives with you safely. However, some items can be damaged in transit. Please keep all original packaging and contact us within 24 hours of receipt with images showing any damage. We do offer shipping protection from Route. This covers your item against damage, loss or theft. You can add this at checkout for $0.98
What are the exact dimensions of the framed prints?
Outside frame measurements are:
13.5x17.5in (8x12in print)
17.5x23.5in (12x18in print)
26x36in (20x30in print)
30x42in (24x36in print)
Where are the prints made?
All items are made here in the USA - both framed and unframed items.